Refund, Returns and Exchange Policy

Overview

We at Zebano are committed to delivering exceptional craftsmanship and ensuring customer satisfaction. If an issue arises with any of your order, we will take all reasonable measures to address it promptly.

1. Return and Refund Eligibility

Our refund and returns policy last’s 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

2. Inspection Upon Delivery

To facilitate a seamless resolution process, customers are required to inspect all items upon receipt.

Immediately Identifiable Damage: Furniture items exhibiting visible damage or defects should be declined and returned at the time of delivery.
Hidden Freight Damage or Manufacturing Defects: If an issue is discovered after delivery, or if a manufacturing defect becomes apparent, customers must notify Zebano immediately for assistance.

3. Refund and Replacement Terms

. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Defective Goods: If an item is determined to be defective will issue a full refund.
Incorrect or Faulty Orders: In cases where an item has been incorrectly manufactured or contains defects, a one-on-one replacement will be provided at no additional cost.

4. Limitations on Returns

Many of Zebano’s products are ready to use and no customisation required. Customers are encouraged to consult with our team prior to placing an order should you have any questions regarding the products. We provide detailed design specifications, measurements, and product information to support informed purchasing decisions.

5. Return Procedure

To initiate a return or refund request, customers must contact Zebano’s customer service department, providing order details and photographic evidence of the issue. Our team will guide customers through the necessary steps to facilitate a resolution.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mygardenumbrella.com and send your item to: C-1-08, Ritze Perdana 2, Jalan Pju8/1,
Damansara Perdana, 47820,
Petaling Jaya Selangor.

Shipping returns

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.